AI Job Assistant AI Job Assistant AI application assistant

Legal

Refund Policy

Last updated: July 27, 2026

Overview

This Refund Policy explains when AI Job Assistant may issue refunds for purchased credits. It works together with our Terms & Conditions and Privacy Policy. By buying credits, you confirm that you have read and accepted this policy.

We sell digital credits used for AI-powered features. Because AI processing incurs costs as soon as it runs, refunds are limited to specific, verified situations described below.

When refunds may be available

Refunds are available only when we verify a technical issue or service failure caused by our application that prevented you from using purchased credits as intended. Examples include:

  • You paid successfully, but credits were not added to your account due to a platform error.
  • A confirmed billing error, such as a duplicate charge for the same purchase.
  • A sustained platform outage or defect that made paid credit features unusable, and we could not restore service within a reasonable time after you reported it.

If we approve a refund, we calculate it proportionally based only on your remaining unused purchased credits from the affected purchase, after deducting any credits already consumed. Free, signup, bonus, promotional, or complimentary credits are never refundable.

What is not refundable

We do not issue refunds for:

  • Credits already consumed or partially used for AI features.
  • Completed AI generations or successful feature results delivered to you.
  • Dissatisfaction with AI-generated content, style, quality, tone, or accuracy.
  • User mistakes, accidental purchases you later decide you do not need, or a change of mind.
  • Unused credits remaining because you chose not to use them (except under the verified technical-failure cases above).
  • Issues caused by third-party services beyond our control, including payment networks, AI model providers, email providers, or job board websites.
  • Account suspension or termination for violation of our Terms.

AI credits and consumed usage

AI features may charge a small processing amount once AI work successfully begins, and remaining feature credits when the requested task completes successfully. Details are in the Credits section of the Terms and on the Credits & Store page.

Once credits are consumed under those rules, they represent services already delivered or AI processing already performed, and they are not eligible for cash refund.

How to request a refund

  1. Email support@jobassistant.online within 14 days of the purchase or incident.
  2. Include your account email, purchase or payment reference (if available), date of the issue, and a short description of what happened.
  3. We will review account, payment, and usage records to verify whether a technical issue or service failure on our side occurred.

If approved, refunds are returned to the original payment method where possible. Processing time depends on your bank or payment provider and may take several business days after we issue the refund.

How approved refunds are calculated

For an approved refund related to a credit purchase:

  • We identify the purchased credits from that payment (excluding free or promotional credits).
  • We subtract credits already consumed from that purchase.
  • Any remaining unused purchased credits may be refunded proportionally against the amount paid for that package.
  • If all purchased credits from that payment were consumed, no refund is due under this policy.

Where appropriate, we may instead restore credits to your account as a remedy for a verified platform error, rather than issuing a cash refund.

Consent before payment

Before checkout, you must explicitly accept the latest Terms & Conditions, Privacy Policy, and this Refund Policy. Payment cannot continue until that consent is provided. We store the acceptance date and time, policy versions, and your user identifier for audit purposes.

Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date and policy version show the current version. The version accepted at checkout applies to that purchase.

Contact

Questions about refunds? Email support@jobassistant.online. AI Job Assistant is operated as a Techbysh venture.

Policy version: 2026-07-27